Terms and Conditions
1. Booking and Payment:
a. Customers are required to pay the full consultation fee in advance to secure their booking slot.
b. Payment can be made through the accepted payment methods specified on our website or as agreed upon with our team.
c. Once payment is received, the booking will be confirmed, and the customer's slot will be reserved.
2. Rescheduling and Cancellation:
a. Customers can reschedule their appointment free of charge up to 24 hours before the scheduled consultation.
b. Cancellations made within 24 hours of the scheduled consultation will not be eligible for a refund.
c. In case of rescheduling or cancellation, customers should contact us via email or phone message to make the necessary changes.
3. No-Show Policy:
a. If a customer fails to attend the scheduled consultation without prior notice, it will be considered a no-show.
b. In the case of a no-show, the customer will not be eligible for a refund or rescheduling of the consultation.
c. Exceptions may be made in extenuating circumstances, subject to our discretion.
4. Customer Responsiveness:
a. Customers are responsible for providing all necessary information and materials required for the consultation, such as resumes, LinkedIn profiles, etc.
b. Failure to provide the necessary information up to 3 days prior to the scheduled consultation may result in rescheduling or cancellation without refund.
5. Customer Preparation:
a. Customers should ensure they are adequately prepared for the mock interview sessions by familiarizing themselves with the common interview questions as previously presented through the sessions, and conducting preliminary research related to their target industry or job role.
b. Adequate preparation allows us to best utilize the consultation time to provide effective mock interview guidance and feedback.
c. Failure to be adequately prepared may limit the effectiveness and value of the mock interview sessions, and we cannot be held responsible for any resulting outcomes or consequences.
6. Accuracy of Information:
a. Customers are responsible for providing accurate, truthful, and up-to-date information for the consultation.
b. We will rely on the information provided by the customer to create resumes, optimize LinkedIn profiles, and provide interview preparation guidance.
c. We hold no legal responsibility for any consequences, damages, or inaccuracies that may arise as a result of the customer providing false, fake, or inaccurate information.
d. It is the customer's sole responsibility to ensure the accuracy and authenticity of the information they provide.
7. Interruption of Services and Restart Policy:
a. In the event that a customer interrupts the planned sessions or fails to continue the services for a period of 4 weeks, the sessions will be considered concluded.
b. If the customer wishes to resume the services after the interruption period, they will be required to initiate a new booking and payment for the sessions.
c. The content and progress covered in the previous sessions may not be carried forward, and the customer may need to start the sessions from the beginning.
d. We recommend consistent engagement and completion of the planned sessions to maximize the effectiveness and continuity of the services provided.
e. Any discounts, promotions, or package pricing initially offered may not be applicable to new bookings following an interruption of services.
f. If the payment is made for the full service, a refund may be provided for the remaining sessions that have not yet occurred. Refunds will not be provided for sessions that have already taken place.
8. Customer Satisfaction and Return Policy:
a. We strive to provide a high level of service and customer satisfaction.
b. If, for any reason, the customer is not satisfied with the consultation received, they may request a refund or seek resolution within 5 days of the consultation.
c. Refunds will be evaluated on a case-by-case basis, taking into consideration the nature of the concern and the extent of the service provided.
d. In the event that a refund is granted, it will be issued using the original payment method and may be subject to applicable transaction fees or deductions.
e. Refunds will not be provided if the customer has already received the completed deliverables, such as finalized resumes or LinkedIn profile optimizations.
f. We encourage customers to provide constructive feedback and communicate any concerns to allow us the opportunity to address and resolve them in a mutually satisfactory manner.
9. GDPR Compliance:
a. We are committed to protecting the privacy and data security of our customers.
b. Any personal information collected from customers during the booking process or consultation will be handled in accordance with our Privacy Policy and applicable data protection laws.
c. Customers have the right to access, modify, or delete their personal information by contacting us in writing.
10. Governing Law and Dispute Resolution:
a. These terms and conditions, and any disputes or claims arising out of or in connection with them, shall be governed by and construed in accordance with the laws of Greece.
b. In the event of any dispute or disagreement, the parties agree to make reasonable efforts first to resolve the matter through mutual discussion and negotiation in good faith.
c. If a mutually agreeable resolution cannot be reached, any unresolved dispute or claim shall be submitted to the courts of Athens in Greece as the exclusive venue for legal actions.
d. Both parties consent to the personal jurisdiction of the courts mentioned above for the purpose of litigating any such claims or disputes.